Privacy Policy

Level Up Online (ABN 89 871 731 060) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have. It covers leveluponline.co and everything connected to it, including Level Up Shopify.

This policy is written in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the amendments introduced by the Privacy and Other Legislation Amendment Act 2024.

What information we collect

We collect information you give us directly, including your name, email address, and payment details when you purchase or subscribe. We also collect some information automatically when you visit our site, like your IP address, browser type, device type, and how you interact with our pages. This comes through cookies and third-party analytics tools.

We do not collect sensitive information like health data, government identifiers, or financial details beyond what is needed to process your payment.

How we collect it

We collect your information when you fill out a form on our website, purchase a product or enrol in a course, subscribe to our email list, contact us directly, or interact with our site in a way that generates usage data. Payment processing is handled by Stripe via Kajabi. We do not store your full card details on our systems.

Why we collect it and how we use it

We use your information to process your enrolment and manage your course access, send you course-related communications, give you community access where it applies, send you marketing emails if you have opted in or purchased from us, respond to your questions, improve our website and products, and meet our legal and tax obligations. We will not use your information for anything unrelated to your relationship with us without your consent.

Marketing emails

If you have signed up to our list or purchased from us, you may hear from us about products, updates, and content we think is useful to you. Every email includes an unsubscribe link, and if you opt out we will honour that straight away.

Who we share your information with

We do not sell your personal information. We may share it with third-party service providers who help us run our business, including Kajabi (our course and website platform), Stripe (payment processing), and our email marketing tools. These providers only get what they need to do their job, and they are required to keep it secure.

We may also disclose your information where required by law or to protect our legal rights.

How we store and protect your information

Your information lives on secure third-party platforms. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, and disclosure. When we no longer need your information for the purpose it was collected, we will take reasonable steps to securely destroy or de-identify it.

Your rights

You have the right to request access to the personal information we hold about you, ask us to correct anything that is inaccurate or out of date, and ask us to delete your information where we no longer have a lawful reason to hold it. To make any of these requests, email [email protected] and we will respond within 30 days.

Cookies

Our website uses cookies to understand how people use the site and to improve your experience. You can turn cookies off in your browser settings, though some parts of the site may not work properly if you do.

Third-party links

Our website may contain links to other sites. We are not responsible for how those sites handle your information, so we encourage you to read their privacy policies separately.

Complaints

If you think we have handled your information in a way that does not comply with this policy or the Australian Privacy Principles, please get in touch first at [email protected]. We will investigate and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be at leveluponline.co/privacy-policy. If you keep using our website or services after any changes, that means you accept the updated policy.

Contact

For any privacy questions, email [email protected].