Refund Policy

This policy covers purchases of Level Up Shopify, sold by Level Up Online (ABN 89 871 731 060).

Our 30-day guarantee

If you get into the course and decide it is not right for you, just email us at [email protected] within 30 days of your purchase date and we will give you a full refund. No hoops to jump through. You do not need to give us a reason, though we may ask for one so we can keep improving the course.

Refunds are processed back to your original payment method within 7 business days of your request being approved. Once a refund goes through, your access to the course and the community will be removed.

Payment plans

If you purchased via the payment plan (3 x A$149), the 30-day guarantee runs from your first payment date. If you request a refund within that window, any payments you have made will be refunded and your remaining payments will be cancelled.

If the 30 days have passed and you are partway through a payment plan, the remaining payments are still owed. If a payment is missed, we will make reasonable attempts to contact you before suspending your access, but access may be suspended until the outstanding amount is paid.

Community subscription

Your purchase includes 12 months of access to the Level Up Online community. After that, community access continues month to month at A$19 per month, billed automatically unless you cancel. You can cancel any time by emailing [email protected] before your next billing date and your cancellation will take effect at the end of that billing period. We do not offer refunds for partial months once the included 12 months have passed.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law, which forms part of the Competition and Consumer Act 2010 (Cth). If the course has a major failure, is not of acceptable quality, or is not fit for the purpose it was sold for, you are entitled to a refund or other remedy regardless of the 30-day window. Those rights exist independently of our guarantee and cannot be excluded. If you think that applies to your situation, get in touch at [email protected].

What is not covered

Outside the 30-day window and your rights under Australian Consumer Law, we do not offer refunds if you have changed your mind after the guarantee period, have not engaged with the course content, or if your circumstances change after purchase.

Contact

To request a refund, email [email protected] with your name, purchase date, and order details and we will get back to you within 2 business days.